Charter

Starting last Friday we had a problem with our Internet access. It died and nothing we did following instructions from the Charter phone service helped. After having no connection all weekend, it came back on Monday morning. We thought all was well, but no service again on Monday night - frustrating! We scheduled a tech to come, but of course, he couldn't come until Wednesday morning. Maurice came and changed the modem; we were connected and thought all was well, but alas, we came home from work, and no service. We scheduled another visit for Thursday morning, this one thought we had a problem with our Macintosh computers connecting - WHAT?!? Our second tech on Thursday was scheduled to drop off a new cable box for our TV, and this cable guy knew what to do. Apparently, there is a sequence that has to be followed when replacing the modem : Unplug wireless router, turn Airport off, replug wireless router (WAN solid and Internet Blinking fast), then turn on Airport. We learned something new!! No problems! The moment of truth will be tomorrow morning!